Guest services

In-Room Ordering

Curated in-room ordering, the quiet way. A local bottle to the terrace, a spa ritual to the suite — brought to the room during the stay, never a minibar.

In your room

A little more?

Vermentino '22

to the terrace · 20 min

€29

Spa oil ritual

to the suite · 15 min

€34

Sparkling water

to the room · 10 min

€6

Added to your room · charged on checkout

What it is

In-Room Ordering gives guests a calm, curated way to ask for more of what they're enjoying — without picking up a phone or reading a laminated card. The same hotel-branded storefront, opened in the room, focused on what can come to them now.

It sits a world away from the minibar: no impulse mark-ups, no plastic. A considered local edit, brought to the room and added cleanly to the folio.

How it works

Simple for the guest. Quiet for the house.

01

Open in the room

A tag on the tray or by the bed opens the in-stay edit — what's available to the room right now.

02

Choose what to send up

An extra bottle of the local wine, a spa oil, an amenity — chosen in a few taps, with delivery time shown.

03

Brought to the room

The order routes to the right team and arrives at the room, charged to the folio through your PMS.

What you get

Not a minibar

Curated, fairly priced, and local — a considered choice, not an impulse mark-up.

Charge to room

Orders post straight to the guest folio through your PMS — nothing for the desk to re-key.

Routed to the right team

Each request reaches the right department with timing, so delivery stays calm and on schedule.

One quiet layer

Same look and tone as the rest of the stay — never louder than the room it sits in.

Connects with

PMSPayments

Get started

Bring In-Room Ordering to your property.

A short, no-pressure walkthrough — or open a live demo and feel each touchpoint for yourself.