Privacy Policy

1. Introduction

Doraki (“we”, “our”, “us”) operates a take-home concierge platform for luxury hotels and resorts. This Privacy Policy explains how we collect, use, and protect personal data when you interact with our website and services.

2. Data We Collect

We may collect the following categories of personal data:

• Contact information — name, email address, phone number, hotel name, provided when you submit a form or contact us.
• Usage data — pages visited, time on site, browser type, device information, collected automatically via cookies and analytics tools.
• Order data — product selections, order history, delivery preferences, collected through the guest storefront during a hotel stay.

3. How We Use Your Data

We use personal data to:

• Process partner applications and respond to enquiries
• Operate the storefront and fulfil guest orders
• Improve our platform and user experience
• Send relevant communications (only with your consent)
• Comply with legal obligations

4. Data Sharing

We do not sell personal data. We may share data with partner hotels to fulfil orders, with payment processors to complete transactions, and with service providers who assist in operating our platform — all under appropriate data processing agreements.

5. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. You may request deletion of your data at any time.

6. Your Rights

Under applicable data protection laws (including GDPR), you have the right to access, correct, delete, or port your personal data. You may also withdraw consent or object to processing at any time.

7. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

8. Contact

For any questions or requests regarding your personal data, contact us at partners@doraki.co.